Workshop Topic and Goals

Automation is starting to accompany us in many forms of everyday life and is thus leading to changing practices in various domains and applications areas. House owners orchestrate their appliances in their 'smart homes', drivers negotiate control with their cars, public transport passengers are starting to use autonomous buses, shoppers do not deal with human sales attendants any more, and workers in factories see themselves in the role of monitoring rather than actively controlling. This emergent role of automation in our environment has an impact on the way how people can be supported in perceiving, monitoring and configuring technologies in a variety of situations.

This workshop investigates the requirements and design criteria for automation that are experienced by non-experts in everyday situations. In line with this overall goal, it will pursue the following subgoals:

  • Provide an overview of the hitherto cluttered field of automation experience and introduce recent research work.
  • Reflect on major challenges of interacting with ubiquitous (semi-)automated systems and discuss ways to address them.
  • Exchange ideas and networking across domains to enable knowledge transfer and best practice exchange regarding the recognition of universal design strategies for ubiquitous automated systems.
  • Identify promising future work in the field of user experience of ubiquitous automated systems in form of a research agenda.

Areas of Interest

We approach the user experience of ubiquitous automated systems by focussing on three fundamental challenges. Potential respective research questions to be addressed are as follows:

Automation Intelligibility

  • How and when to communicate the state of a ubiquitous automated system to non-experts (considering the requirements of a specific application domain)?
  • How to provide non-expert users with an overall understanding of the reasoning of a system?
  • How to communicate human intervention opportunities and potential consequences?
  • How to design for cross-domain intelligibility of ubiquitous automated systems?
  • How to allow people without programming skills to personalize the behavior of a system?

Experienced Control

  • How to efficiently provide non-expert users with required knowledge and feedback to deal with an automated system in an exceptional state?
  • How to allow human interventions in complex automated procedures?
  • How to design for negotiating control between user and system (how much control should the user have)?
  • How to design for an efficient and enjoyable interplay of non-expert users and automated systems?

Capturing Automation XP

  • How to adequately capture and theoretically frame experiences with ubiquitous automated systems that are encountered unobtrusively?
  • Which methods and approaches are specifically beneficial for capturing users' everyday automation experiences?
  • What commonalties and differences exist when studying automation experiences in different application domains (e.g., influences of contextual characteristics)?
  • How to capture and characterize experience with completely autonomous systems without any user interface (e.g., heating management systems)?

Call for Participation

This one-day workshop provides a multi-disciplinary forum for researchers and practitioners working on automated systems and corresponding human interactions. Participants are asked to submit a position paper describing their recent or future work in the field of 'everyday automation experiences'.

  • Position papers must be formatted according to the CHI Extended Abstract template and comprise between three and five pages.
  • Position papers must be submitted in PDF format (non-anonymized) to
  • The submissions will be reviewed by the organizers (and additional experts, if required) based on relevance, originality, significance and quality.
  • Upon acceptance, at least one author of each accepted position paper must attend the workshop.
  • All workshop participants must register for both the workshop and for at least one day of the main conference.
Important Dates
  • Submission of position papers: February 10th 2019
  • Decision to authors: March 1st 2019
  • Camera-ready versions due: tbd
  • Workshop: May 5th 2019

Structure & Schedule

Morning Session

09:00 - 09:15 Opening and Introduction
09:15 - 10:30 Participants' Presentations I
10:30 - 11:00 Coffee Break
11:00 - 12:15 Participants' Presentations II
12:15 - 12:30 Wrap-Up of Emerging Topics
Following the workshop opening by the organizers, the morning session will feature participant introductions and presentations of position statements (six to eight minutes) over two time slots. In advance, the organizers will thematically group and order the presentations according to the central challenges presented in this proposal (intelligibility, experienced control, capturing experience) and according to any emergent topics from the submissions. To connect participants and encourage communication in preparation for the creative team work in the afternoon, each thematic session will close with a short round of feedback and discussion. These discussion rounds and the dedicated wrap-up session before lunch will allow us to surface salient, new topics and form initial groups for the afternoon session.

Afternoon Session

14:00 – 14:15 Presentation of Challenges
14:15 – 15:45 Creative Thinking
15:45 – 16:15 Coffee Break
16:15 – 16:45 Presentation of Solutions
16:45 – 17:30 Agenda Definition & Wrap-Up
The organizers will start the afternoon session by briefly introducing the core challenges of interacting with ubiquitous automated systems. Based on the discussions, initial topic identifications, and emergent groups from the morning session, as well as the organizers’ input, the participants will select one challenge to work on in teams for the remainder of the workshop. During the 90-minutes "Creative Thinking" session, teams work on promising approaches for the chosen challenge using provided material for the illustration of their ideas (e.g., sketching papers, post-its, card boards). After the coffee break, participants will gather to share their solution approaches with the full workshop audience. Finally, the workshop organizers and participants will consolidate results and ideas into the production of a structured map of topics to be addressed in future research.

Organizers & Contact

In case you have questions regarding the workshop, feel free to contact the organizers.


Peter Fröhlich

Senior Scientist at AIT Austrian Institute of Technology, Center for Technology Experience


Matthias Baldauf

Senior Researcher and Lecturer at the University of Applied Sciences St.Gallen


Thomas Meneweger

PhD student and research fellow at the Center for Human-Computer Interaction, University of Salzburg


Ingrid Erickson

Assistant Professor at the School of Information Studies at Syracuse University


Manfred Tscheligi

Professor for HCI & Usability at the University of Salzburg and Head of the Center for Technology Experience at AIT (Vienna)


Thomas Gable

User Experience Researcher at Microsoft


Boris de Ruyter

Principal Scientist at Philips Research, Eindhoven and Professor at Radboud University Nijmegen


Fabio Paternó

Research Director at C.N.R.-ISTI in Pisa

This workshop is in part supported by the projects MMAssist II (FFG No. 858623) as part of the program "Produktion der Zukunft" and "auto.Bus – Seestadt" (FFG No. 860822) as part of the program “Mobilität der Zukunft” that are operated by the Austrian Research Promotion Agency FFG. The financial support by the Austrian Ministry for Transport, Innovation and Technology is gratefully acknowledged. Furthermore, we would like to acknowledge the support by the project SIM4BLOCKS (funded from the European Union’s Horizon 2020 research innovation program under grant agreement No. 695965).