Everyday Automation Experience
Non-Expert Users Encountering Ubiquitous Automated Systems
Workshop at CHI'19 - Glasgow, UK - May 5th 2019
Automation is starting to accompany us in many forms of everyday life and is thus leading to changing practices in various domains and applications areas. House owners orchestrate their appliances in their 'smart homes', drivers negotiate control with their cars, public transport passengers are starting to use autonomous buses, shoppers do not deal with human sales attendants any more, and workers in factories see themselves in the role of monitoring rather than actively controlling. This emergent role of automation in our environment has an impact on the way how people can be supported in perceiving, monitoring and configuring technologies in a variety of situations.
This workshop investigates the requirements and design criteria for automation that are experienced by non-experts in everyday situations. In line with this overall goal, it will pursue the following subgoals:
- Provide an overview of the hitherto cluttered field of automation experience and introduce recent research work.
- Reflect on major challenges of interacting with ubiquitous (semi-)automated systems and discuss ways to address them.
- Exchange ideas and networking across domains to enable knowledge transfer and best practice exchange regarding the recognition of universal design strategies for ubiquitous automated systems.
- Identify promising future work in the field of user experience of ubiquitous automated systems in form of a research agenda.
We approach the user experience of ubiquitous automated systems by focussing on three fundamental challenges. Potential respective research questions to be addressed are as follows:
- How and when to communicate the state of a ubiquitous automated system to non-experts (considering the requirements of a specific application domain)?
- How to provide non-expert users with an overall understanding of the reasoning of a system?
- How to communicate human intervention opportunities and potential consequences?
- How to design for cross-domain intelligibility of ubiquitous automated systems?
- How to allow people without programming skills to personalize the behavior of a system?
- How to efficiently provide non-expert users with required knowledge and feedback to deal with an automated system in an exceptional state?
- How to allow human interventions in complex automated procedures?
- How to design for negotiating control between user and system (how much control should the user have)?
- How to design for an efficient and enjoyable interplay of non-expert users and automated systems?
- How to adequately capture and theoretically frame experiences with ubiquitous automated systems that are encountered unobtrusively?
- Which methods and approaches are specifically beneficial for capturing users' everyday automation experiences?
- What commonalties and differences exist when studying automation experiences in different application domains (e.g., influences of contextual characteristics)?
- How to capture and characterize experience with completely autonomous systems without any user interface (e.g., heating management systems)?
This one-day workshop provides a multi-disciplinary forum for researchers and practitioners working on automated systems and corresponding human interactions. Participants are asked to submit a position paper describing their recent or future work in the field of 'everyday automation experiences'.
- Position papers must be formatted according to the CHI Extended Abstract template and comprise between three and five pages.
- Position papers must be submitted in PDF format (non-anonymized) to https://easychair.org/conferences/?conf=automationxp19.
- The submissions will be reviewed by the organizers (and additional experts, if required) based on relevance, originality, significance and quality.
- Upon acceptance, at least one author of each accepted position paper must attend the workshop.
- All workshop participants must register for both the workshop and for at least one day of the main conference.
- Submission of position papers (extended):
February 10th 2019 February 20th 2019
- Decision to authors:
March 1st 2019
- Camera-ready versions due:
March 20th 2019
May 5th 2019
|09:00 – 09:15
||Opening and Introduction
|09:15 – 10:10
|10:10 – 10:30
||Presentations: Experienced Control I
|10:30 – 11:00
|11:00 – 11:20
||Presentations: Experienced Control II
|11:20 – 12:15
||Presentations: Capturing Automation Experience
- What we talk about when we talk about sensors in HCI?
- Understanding and Designing Automation with Peoples’ Wellbeing in Mind
Holger Klapperich, Marc Hassenzahl and Alarith Uhde
- Reflections on the relationship between algorithmic transparency and the social acceptability of autonomous vehicles
- eSAX - An Automation Experience Questionnaire Framework for Energy Systems
Simone Kriglstein, Peter Fröhlich, Johann Schrammel and Michaela Reisinger
- Human-Agent Collaborations: Trust in Negotiating Control
Sylvain Daronnat, Leif Azzopardi, Martin Halvey and Mateusz Dubiel
- Investigating the Effect of Automation on User Experience: Enriching a Task-Modeling Notation
Elodie Bouzekri, Célia Martinie, Guenter Wallner, Philippe Palanque and Regina Bernhaupt
- Experiencing Automation in the Factory and Automotive Domain: Differences, Similarities, and Challenges
Daniela Wurhofer, Thomas Meneweger, Alexander Meschtscherjakov, Cornelia Gerdenitsch and Manfred Tscheligi
|12:15 – 12:30
||Wrap-Up of Emerging Topics
|12:30 – 14:00
||Lunch at Hilton Garden Inn
|14:00 – 14:15
||Presentation of Challenges
|14:15 – 15:45
|15:45 – 16:15
|16:15 – 16:45
Presentation of Group Results
Based on their interests, the workshop participants formed four teams and discussed four subtopics in detail: Design space of Everyday Automation, Trust in Everyday Automation, Emotions in Everyday Automation as well as Augmented Reality für Everyday Automation.
|16:45 – 17:30
||Agenda Definition & Wrap-Up
|18:30 – 22:00
||Dinner at BrewDog Doghouse
Senior Scientist at AIT Austrian Institute of Technology, Center for Technology Experience
Senior Researcher and Lecturer at the University of Applied Sciences St.Gallen
PhD student and research fellow at the Center for Human-Computer Interaction, University of Salzburg
Assistant Professor at the School of Information Studies at Syracuse University
Professor for HCI & Usability at the University of Salzburg and Head of the Center for Technology Experience at AIT (Vienna)
User Experience Researcher at Microsoft
Boris de Ruyter
Principal Scientist at Philips Research, Eindhoven and Professor at Radboud University Nijmegen
Research Director at C.N.R.-ISTI in Pisa
This workshop is in part supported by the projects MMAssist II (FFG No. 858623) as part of the program "Produktion der Zukunft" and "auto.Bus – Seestadt" (FFG No. 860822) as part of the program “Mobilität der Zukunft” that are operated by the Austrian Research Promotion Agency FFG. The financial support by the Austrian Ministry for Transport, Innovation and Technology is gratefully acknowledged. Furthermore, we would like to acknowledge the support by the project SIM4BLOCKS (funded from the European Union’s Horizon 2020 research innovation program under grant agreement No. 695965).