Workshop Topic and Goals

Automation has been permeating our everyday lives in various facets. Given both the ubiquity and, in many cases, the indispensability of ubiquitous automated systems, creating engaging experiences with them becomes increasingly relevant. This workshop provides a platform for researchers and practitioners working on (semi-)automated systems and their user experience and allows for cross-discipline networking and knowledge transfer. In a keynote talk, paper presentations, discussions, and hands-on sessions, the participants will explore and discuss user engagement with automation for operation, appropriation, and change.

The overall objective of this workshop is an exploration of the interplay of engagement and automation from a multi-disciplinary perspective. In line with this overall goal, it will pursue the following sub-goals:

  • Uncovering the dimensions of automation engagement,
  • Reflecting on major challenges of automation engagement,
  • Identifying promising future research topics in the field of automation experience in the form of project ideas and aresearch agenda, and
  • Forming a multi-disciplinary network of automation experience researchers.
Recent and Previous Activities of the Everyday Automation Experience Initiative

Areas of Interest

In the workshop, challenges with regard to three levels of engagement with automation are discussed:

Engage for Operation

  • How can non-experts be engaged before and during their first encounter with an automated system to a level that they comprehend its capabilities and potential risks?
  • How to design take over requests that entice operators for interventions and highlight potential consequences?
  • How to support long-term engagement with automated systems?
  • How can automated engagement be designed in a gender and diversity sensitive manner that responds to differing motivations, competency levels and realities and ensures accessibility for different types of users?

Engage for Appropration

  • What are users’ requirements regarding the adaptation of automated processes and how to address and design for them in different domains?
  • What impact has the adaptability of automated processes on the user’s automation experience?
  • How can automated processes be tailored joyfully by non-expert users?
  • How can users contribute their tacit knowledge to automated processes?

Engage for Behavior Change

  • How to define the right level of automation to reach users with interventions?
  • How can engaging automation be designed in an ethically aware manner, enabling for a transparent behavioral goal definition and validation?
  • How to prevent reactance with regard to behavioral recommendations issued by automated systems?
  • What are the interaction design practices to ensure automation integrity in different types of projects and contexts?

Call for Participation

This workshop provides a platform for researchers and practitioners working on (semi-)automated systems and their user experience and allows for cross-discipline networking and knowledge transfer. In a keynote talk, paper presentations, discussions, and hands-on sessions, the participants will explore and discuss user engagement with automation for operation, appropriation, and change. The results of the workshop are a set of research ideas and drafts of joint research projects to drive further automation experience research in a collaborative interdisciplinary manner.

In agreement with the authors, participants' position papers will be published in CEUR Workshop Proceedings. Selected position papers from the workshop will be invited to submit an extended version to the related Theme Issue "Engaging with Automation" to be published in the journal "Personal and Ubiquitous Computing".

Topics of Interest
Participants are asked to submit a position paper describing their relevant recent or future work. Toics of interest include but are not limited to

  • Engagement of non-experts during first encounters with automated systems
  • Engaging humans in dynamic work collaboration between humans and machines
  • User requirements regarding the adaptation of automated processes
  • Support for long-term engagement with automated systems
  • Design of take-over requests for various types of automated systems
  • Customizing and tailoring of automated systems by non-expert users
  • Impact of the adaptability of automated processes on the user's automation experience
  • Ensuring automation integrity in different contexts
Submission and Participation
  • Papers must be formatted according to the ACM Master Article Submission Template (single column) and comprise up to 6 pages (incl. references).
  • Position papers must be submitted in PDF format (non-anonymized) to https://easychair.org/conferences/?conf=automationxp22.
  • The submissions will be reviewed by the organizers (and additional experts, if required) based on relevance, originality, significance and quality.
  • Upon acceptance, at least one author of each accepted position paper must attend the workshop.
  • All workshop participants must register for both the workshop and for at least one day of the main conference.
Important Dates
  • Submission of position papers: February 14th 2022 EXTENDED: February 24th 2022
  • Decision to authors: March 3rd 2022
  • Camera-ready versions due: March 31th 2022
  • Workshop: April 30th 2022

Structure & Schedule

CDT (New Orleans)
9:00am-9:10am Welcome and Introduction
9:10am-9:25am Participants Introduction
9:25am-9:55am Paper Madness, Session I
Engaging with Automation: Common Challenges Automated Vehicle Operation
9:55am-10:05am Break
10:05am-10:20am Keynote "Engaging with Automation"
Virpi Roto
10:20am-10:50am Paper Madness, Session II
Automation at the Factory Automation at Home
10:50am-11:10am Break
11:10am-11:25am Group Finding and Selection of Challenges
11:25am-12:05pm Work on Selected Challenges
12:05pm-12:20pm Break
12:20pm-12:50pm Group Presentations
12:50pm-1:00pm Wrap-Up and Closing

Impressions

Organizers & Contact

In case you have questions regarding the workshop, feel free to contact the organizers.

Matthias

Matthias Baldauf

Eastern Switzerland University of Applied Sciences, Switzerland

Peter

Peter Fröhlich

AIT Austrian Institute of Technology, Center for Technology Experience, Austria

Virpi

Virpi Roto

Aalto University, Finland

Philippe

Philippe Palanque

Université Paul Sabatier - Toulouse III, France

Siân

Siân Lindley

Microsoft Research, UK

Jon

Jon Rogers

Northumbria University, UK

Wendy

Wendy Ju

Cornell University, USA

Manfred

Manfred Tscheligi

University of Salzburg and AIT Austrian Institute of Technology, Austria


This work is in part supported by the projects AWARD (EU Horizon2020, 101006817),VA-PEPR (SNF Sinergia, CRSII5_189955), Sea4Value (Business Finland, 81/31/2020), and Cultural Differences in Driving Interaction (National Science Foundation, 2107111).