Workshop Topic and Goals

Automated systems are becoming common in private, public and professional life. Given their increasing ubiquity and availability to a growing diversity of users, it is important to explore requirements, design principles, and user experience factors across application sectors and scientific disciplines. This workshop provides a forum for researchers and practitioners active in the field of "Automation Experience".

With the advent of flexible and powerful settings of automation, for example collaboration between teams of humans and robots, the question arises how to make also these accessible to non-automation professionals within their everyday contexts. Based on these considerations, this workshop sets out to investigate novel forms of human engagement with automated technology: (1) monitor and intervene, (2) team up and cooperate, and (3) orchestrate and delegate. The objectives of the workshop are as follows:
  • Explore factors of engagement with automation,
  • Discuss major challenges of automation engagement,
  • Identify promising future research topics in the form of project ideas and a research agenda,
  • Expand a multi-disciplinary network of automation experience researchers.
Recent and Previous Activities of the Everyday Automation Experience Initiative

Areas of Interest

In the workshop, we will elaborate on challenges related to different forms of human engagement with automated technology:

Monitor and Intervene

  • How can non-experts be engaged prior to and throughout their initial encounter with an automated system to the point that they understand its capabilities and potential risks?
  • How to create takeover requests that encourage operators to intervene and emphasize possible outcomes?
  • How can we encourage sustained interaction with automated systems?
  • How can automated interaction be created with gender and diversity in mind, responding to various motivations, competency levels, and realities, and guaranteeing accessibility for all user types?

Team Up and Cooperate

  • How to design for overall reliability of human-automation teams?
  • How to support development of trust in these assemblies?
  • How to ensure and support the well-being of the human operators?
  • How to deal with authority and responsibility in human-automation teams?

Orchestrate and Delegate

  • How to stimulate users to think about automations that orchestrate nearby objects and relevant services on the cloud?
  • How to feel in control and manage conflicts between automations generated by AI-based systems and those created by users?
  • How to support the serendipitous creation of novel orchestrations?
  • Which role does diversity of users play when offering them features for orchestration and delegation?

Call for Participation

Automated systems are becoming increasingly common and transitioning towards active communication partners, embodied as vehicle cockpits, connected homes, self-checkout machines and manufacturing tools. With the advent of more flexible and powerful settings of automation, for example collaboration between teams of humans and robots, the question arises how to make also these accessible to everyday usage scenarios. This workshop sets out to investigate different forms of human engagement with automated technology in various domains: (1) monitor and intervene, (2) team up and cooperate, and (3) orchestrate and delegate.

Participants are asked to submit a position paper describing their relevant recent or future work. In agreement with the authors, accepted position papers will be published in CEUR Workshop Proceedings.

Topics of interest include but are not limited to
  • Communicating capabilities and risks of an automated system prior to its usage
  • Creating efficient takeover requests that encourage operators to intervene and emphasize possible outcomes
  • Encouraging sustained interaction with automated systems
  • Designing for overall reliability of human-automation teams
  • Supporting the development of trust in human-automation cooperation
  • Ensuring and supporting the well-being of human operators
  • Dealing with authority and responsibility in human-automation teams
  • Enabling serendipitous automations by non-professionals through intuitive orchestration approaches
  • Feeling in control and managing conflicts between AI- and user-generated automation
Submission and Participation
  • Papers must be formatted according to the CEUR-ART style (double-column) and comprise up to 4 pages (excl. references) (templates for Word and Overleaf)
  • Position papers must be submitted in PDF format (non-anonymized) to https://easychair.org/conferences/?conf=automationxp23.
  • The submissions will be reviewed by the organizers (and additional experts, if required) based on relevance, originality, significance and quality.
  • Upon acceptance, at least one author of each accepted position paper must attend the workshop.
  • All workshop participants must register for both the workshop and for at least one day of the main conference.
Important Dates
  • Submission of position papers: February 24th 2023 (extended)
  • Decision to authors: March 3rd 2023
  • Camera-ready versions due: March 31st 2023
  • Workshop: April 23rd 2023

Structure & Schedule (tentative)

CEST (Hamburg)
9:00am-9:10am Welcome and Introduction
9:10am-9:20am Participants Introduction
9:20am-10:20am Paper Madness I: Intervening, Teaming, Delegating: Common Challenges | Session Chair: Philippe Palanque
10:20am-11:00am Morning Break
11:00am-12:00pm Paper Madness II: Automation Experience at Home and at Work | Session Chair: Virpi Roto
12:00pm-12:30pm Group Finding and Selection of Challenges
12:30pm-2:00pm Lunch Break
2:00pm-2:25am Keynote "Interaction Intelligence for Interaction XP"
Wendy Ju
2:25pm-3:20pm Paper Madness III: Automation Experience on the Move | Session Chair: Fabio Paterno
3:20pm-4:00pm Afternoon Break
4:00pm-4:45pm Work on Selected Challenges
4:45pm-5:15pm Group Presentations
5:15pm-5:30pm Wrap-Up and Closing

Impressions

Organizers & Contact

In case you have questions regarding the workshop, feel free to contact the organizers.

Peter

Peter Fröhlich

AIT Austrian Institute of Technology, Center for Technology Experience, Austria

Matthias

Matthias Baldauf

Eastern Switzerland University of Applied Sciences, Switzerland

Philippe

Philippe Palanque

Université Paul Sabatier - Toulouse III, France

Virpi

Virpi Roto

Aalto University, Finland

Fabio

Fabio Paternó

C.N.R.-ISTI, Italy

Wendy

Wendy Ju

Cornell University, USA

Manfred

Manfred Tscheligi

University of Salzburg and AIT Austrian Institute of Technology, Austria

This work is in part supported by the projects AWARD (EU Horizon2020, 101006817),VA-PEPR (SNF Sinergia, CRSII5_189955), Sea4Value (Business Finland, 81/31/2020), EMPATHY (MUR PRIN 2017MX9T7H), and Cultural Differences in Driving Interaction (National Science Foundation, 2107111).