by Dario Fiore, Matthias Baldauf, Christian Thiel
Reference:
D. Fiore, M. Baldauf and C. Thiel, "Forgot Your Password Again? Acceptance and User Experience of a Chatbot for In-company IT Support", in Proceedings of the 18th International Conference on Mobile and Ubiquitous Multimedia, New York, NY, USA: ACM, 2019, pp. 37:1-37:11.
Bibtex Entry:
@inproceedings{Fiore19,
author = {Fiore, Dario and Baldauf, Matthias and Thiel, Christian},
title = {Forgot Your Password Again? Acceptance and User Experience of a Chatbot for In-company IT Support},
booktitle = {Proceedings of the 18th International Conference on Mobile and Ubiquitous Multimedia},
series = {MUM '19},
year = {2019},
isbn = {978-1-4503-7624-2},
location = {Pisa, Italy},
pages = {37:1--37:11},
articleno = {37},
numpages = {11},
url = {http://doi.acm.org/10.1145/3365610.3365617},
doi = {10.1145/3365610.3365617},
acmid = {3365617},
publisher = {ACM},
address = {New York, NY, USA},
keywords = {IT support, chatbot, help desk, user study, virtual enterprise assistant},
}