by Dario Fiore, Christian Thiel, Matthias Baldauf
Reference:
D. Fiore, C. Thiel and M. Baldauf, "Potenziale von Chatbots für den innerbetrieblichen IT-Support", HMD Praxis der Wirtschaftsinformatik, vol. 57, no. 1, jan 2020, pp. 77-88.
Bibtex Entry:
@article{Fiore20,
doi = {10.1365/s40702-019-00578-7},
url = {https://doi.org/10.1365/s40702-019-00578-7},
year = {2020},
month = jan,
publisher = {Springer Fachmedien Wiesbaden {GmbH}},
volume = {57},
number = {1},
pages = {77--88},
author = {Dario Fiore and Christian Thiel and Matthias Baldauf},
title = {Potenziale von Chatbots f\"{u}r den innerbetrieblichen {IT}-Support},
journal = {{HMD} Praxis der Wirtschaftsinformatik}
}