Mobility is transcending towards flexible sharing, combined transportation modes, increased vehicle automation and digital customer services. User experience and acceptance are highly important criteria for the success of such novel concepts, and consequently their human interface has to be designed with creativity and responsibility. This workshop addresses this need by providing a holistic frame for ideation and discussion of user interface concepts for public transport vehicles.

The overall objective of this workshop is to discuss the various requirements, opportunities, challenges and impact of novel concepts for interaction with and within public transport vehicles. In accordance with this overall goal, this workshop will address the following goals:

  • Reflect on challenges of user interfaces for public transport vehicles and discuss ways to address them
  • Enable an exchange of ideas and networking to produce promising ways to foster user interaction for public transport vehicles
  • Provide a systematic overview of the hitherto cluttered field of public transport vehicle user interfaces
  • Provide a dissociation from private transport for deriving requirements for designing public and shared transport systems


We approach the opportunities and challenges of UIs for public transport vehicles by focussing on the following three areas of interest:

Passenger Services

Context-aware mobile applications as well as ambient displays in public transport vehicles and at respective stops offer great potential for advanced interactive passenger services.

Vehicle Automation

Cleverly designed user interfaces might help to enhance the users' experience with and foster their trust in increasingly autonomous public transport vehicles.

New Mobility Types

Recent mobility trends such as a growing willingness to share and a decreasing motivation to own a private vehicle call for new types of services and user interactions.


The workshop is planned as a half-day event and is structured around the following agenda points:

1. Presentation of Challenges (30 min)

The workshop organizers introduce pre-defined challenges provided by different stakeholders of public transport vehicles. Participants will select one challenge which they work on for the remainder of the workshop. Depending on the final number of participants, we divide the workshop into smaller teams that each work on a challenge.

2. Creative Thinking (120 min, including a break)

This session is allocated for working on promising approaches for the chosen challenge. Participants will be provided with material for the illustration of their ideas (e.g. sketching papers, post-its, card boards, a camera, lego). They can decide whether they want to prepare a poster, video or “Wizard-of-Oz“ prototype, or use storytelling or role-playing.

3. Presentation of Solutions (30 min)

The participants gather in the plenum and discuss their solution approaches to the workshop audience.

4. Agenda Definition (60 min, incl. a break)

The workshop participants consolidate both the challenges and the related ideas and solutions. These will feed into a structured map of topics to be addressed in the future. Dimensions to which the topics need to be mapped are: involved stakeholder groups and research communities, timeframe, as well as funding frames and project types. Plans for a dedicated programmatic publications will be drawn, which could materialize in form of a special journal issue and magazine article.



PETER FRÖHLICH is a Senior Scientist at the Austrian Institute of Technology (AIT), Center for Technology Experience, dealing with user experience of ubiquitous computing applications. Currently, he explores novel communication methods between autonomous busses, passengers and other road users, together with public transport operators.

ALEXANDRA MILLONIG is a Senior Scientist at the AIT Center for Mobility Systems. She develops and reflects on new human-centered solutions for intermodal and automated transport, mobile navigation and information systems. She investigates long-term acceptance and adoption of autonomous mobility-on- demand services.

ANNA-KATHARINA FRISON is an assistant researcher at University of Applied Sciences Ingolstadt (THI) and doctoral candidate at Johannes-Kepler University (JKU) Linz, Austria. She is researching user experience factors for automated driving systems (ADS) from a user- centered design perspective. Currently she is working on a public project exploring UX and acceptance of an autonomous shuttle in cooperation with a public transport operator.

SANDRA TRÖSTERER is a Research Fellow at the Center for Human-Computer Interaction (University of Salzburg). She holds a Master’s Degree in Psychology from the Karl Franzens University Graz. In her work, Sandra focuses on investigating user interfaces, requirements, behavior, and experiences in dedicated research fields of the automotive domain (automated driving, in-car collaboration, driver distraction).

MATTHIAS BALDAUF is a Senior Researcher and Lecturer at the University of Applied Sciences St.Gallen. He holds a PhD in Computer Science from the Technical University of Vienna. His research fields are Pervasive Computing and Human-Computer Interaction with a focus on multi-display environments.


In case you have questions regarding the workshop, feel free to contact Peter.