Automation is starting to accompany us in many forms of everyday life and is thus leading to changing practices in various domains and applications areas. House owners orchestrate their appliances in their 'smart homes', drivers negotiate control with their cars, public transport passengers are starting to use autonomous buses, shoppers do not deal with human sales attendants any more, and workers in factories see themselves in the role of monitoring rather than actively controlling. This emergent role of automation in our environment has an impact on the way how people can be supported in perceiving, monitoring and configuring technologies in a variety of situations.
This workshop investigates the requirements and design criteria for automation that are experienced by non-experts in everyday situations. In line with this overall goal, it will pursue the following subgoals:
- Provide an overview of the hitherto cluttered field of automation experience and introduce recent research work.
- Reflect on major challenges of interacting with ubiquitous (semi-)automated systems and discuss ways to address them.
- Exchange ideas and networking across domains to enable knowledge transfer and best practice exchange regarding the recognition of universal design strategies for ubiquitous automated systems.
- Identify promising future work in the field of user experience of ubiquitous automated systems in form of a research agenda.